Refund policy

REFUND POLICY

Last updated: October 13, 2026

60-Day Money-Back Guarantee
You can request a refund within 60 days of receiving your order, for any reason. Your item may be used: we want you to be able to try it.

How to request a refund
Email us at contact@shedhands.com with your order number. We reply within 2 business days with the next steps. Please contact us before sending anything back, because parcels sent without contacting us first may not be received.

Returns
[CHOOSE ONE]
A) In most cases we refund you without asking you to return the item.

Refunds
Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may need extra time to post it. If more than 15 business days have passed, contact us at contact@shedhands.com.

Damaged, defective or wrong items
Please inspect your order on arrival and contact us within 14 days if the item is damaged, defective or not what you ordered. We will send a replacement or refund you in full, including shipping.

Exchanges
The fastest way is to request a refund and place a new order for the item you want.

Non-delivery
If your order has not arrived 30 days after shipping, contact us and we will reship or refund.

Exceptions
Gift cards are not refundable.

Your statutory rights
Nothing in this policy limits the rights you have under the consumer laws of your country, including the right to cancel within 14 days if you are in the European Union.

Contact
Business Libres Marketing LLC
contact@shedhands.com